Refund and Returns Policy for Xilofix Car

Effective Date: January 2, 2025

At Xilofix Car, we strive to provide high-quality products and services. If you’re not completely satisfied with your purchase or service, we’re here to help. Please read our Refund and Returns Policy below.

1. Returns

We accept returns for most items within 30 days of purchase. To be eligible for a return, the item must meet the following criteria:

  • Be unused and in its original condition.
  • Be in the original packaging (if applicable).
  • Be accompanied by a receipt or proof of purchase.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact us at info@xilofixcar.net with your order number and the reason for the return.
  2. We will provide you with instructions for returning the product.
  3. Ship the item back to us at the address provided.
  4. Return shipping costs are the responsibility of the customer, unless the product is defective or the wrong item was shipped.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If the return is approved, we will process a refund to your original payment method.

  • Refunds typically take 5-10 business days to process, depending on your payment provider.
  • Please note that shipping charges are non-refundable.
  • For services, if you are unsatisfied with the outcome, please contact us to discuss potential solutions, including rescheduling or adjustments to the service.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt for a full refund or exchange. You may be asked to provide photos of the damaged product.

5. Non-Returnable Items

Some items may not be eligible for return, such as:

  • Custom or personalized products.
  • Services rendered (unless defective or incomplete).

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at: